International experience in systems analysis, project management, business process optimization and executive communications. Robust and proficient background in information technology, marketing technology, global systems management, and solutions development. Charismatic and adaptable. Innovative, efficient, and extremely resourceful.

• Design & Develop US CRM system populated with six existing domestic legacy systems. Tracking 80,000 customers, $110M in annual domestic sales, and $1B in annual domestic quotes. Manage nationwide user base, and report to strategic managementregarding system status and details. System developed, populated and functioning nationwide in 43 days.
• Project Manager for global Web Content Management System (CMS) implementation between six companies in Brazil, Germany, United Kingdom and the United States. All international locations integrated, and trained in 6 months.
• Develop Field Service MSAccess System annually tracking 71,000 hours and $25M in after-sale service business. System processing reports 30,000% faster than former manual process. Developed in conjunction with Six Sigma team.
• Develop specialized web applications to attain executive and managerial initiatives. Configure in-house Apache, IIS and MySQL installations for quality assurance, backup and testing prior to launch. Additionally, develop, manage, and evolve secured marketing / distributor website for global sales network. Manage, secure and support 150 international users.
• Work in conjunction with 3 Six Sigma teams to facilitate DMAIC recommendations and improvements by rapidly developing specialized Information Systems and Access/SQL Database solutions.
• Use proofreading, editing, design and layout skills for development of strategic business materials. Work with International Executive Management in development and organization of material for board presentations and key customer visits. Extreme emphasis on meeting deadlines in and organized and impressive manner.
• Represent CEO, Regional Marketing VP and global organization in preferred supplier project with largest North American customer account. Coordinate supplier project deliverables and act as contact point for ongoing project developments.
• Webmaster: 4 domains ? CoWebmaster: 8 domains. Create and ensure content across several multilingual sites.
• Manage development projects for national franchise clients and ensure efficient delivery of project deliverables.
• Develop backend systems and provide technical support and leadership in development of targeted solutions and work alongside client IT departments to coordinate movement and implementation of backend systems and solutions.
• Manage nationwide team of 8 developers to realize ideal project margins and schedules.
• Develop Web and Database business for local ISP, increased department sales by 300%. Manage all projects and customer accounts as business grew.
• Systems development included Point of Sale/CRM system for wireless communications business and Trouble Ticket/Knowledge Management solution for PC Repair business.
• Perform PC and MAC repair on array of issues/problems. Managed repair department prior to Web/Database expansion.